Refund policy

At BIGBANK CLOTHING, we take pride in delivering high-quality, exclusive products. Please review our policy below for returns and refunds.

Final Sale Policy

All items purchased from BIGBANK CLOTHING are FINAL SALE and are non-refundable, except in cases where the item is defective or damaged due to our error.

Eligibility for Refunds

1. Refunds are only granted if:

• The item is defective upon arrival.

• The wrong item was shipped.

2. To qualify, you must notify us within 7 days of delivery.

Refund Process

1. Initiate Your Claim:

• Email [support email/contact form link] with your order number, a detailed description of the issue, and clear photos of the defective or incorrect item.

2. Approval:

• Once your claim is approved, we will issue a refund or replacement.

3. Refund Method:

• Refunds will be processed to the original payment method within 5-7 business days after approval.

Non-Refundable Situations

1. Returns or refunds for reasons such as change of mind, sizing issues, or buyer’s remorse.

2. Items damaged after delivery or due to misuse.

Damaged or Incorrect Items

• If you received a damaged or incorrect item, please retain all original packaging and notify us immediately at [support email/contact form link].

For further assistance, contact us at:

Email: BIGBANKCLOTHINGLLC@GMAIL.COM

Phone: (281)-755-7823

Hours: Monday - Friday, 9 AM - 6 PM CST

Thank you for supporting BIGBANK CLOTHING and understanding the exclusivity of our limited-edition items.